TERMS AND CONDITIONS
Here at DOLLY HQ we always try to do right by our lovely customers, and that goes for how we handle your personal information. You can read the small print below, but in a nutshell:
We only use info we need to deliver a good service and keep you in the loop. And if you want to, you can opt out any time in just a couple of clicks.
Smaller print…
Disclaimer for DOLLY.
If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at [dollyclothinglewes@gmail.com].
All the information on this website – dolly.uk.com – is published in good faith and for general information purpose only. Dolly.uk.com does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on website (dolly.uk.com), is strictly at your own risk. dolly.uk.com will not be liable for any losses and/or damages in connection with the use of our website.
From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.
Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.
Consent
By using our website, you hereby consent to our disclaimer and agree to its terms.
Update
Should we update, amend or make any changes to this document, those changes will be prominently posted here.
GDPR Privacy Policy
Our contact details
Name: DOLLY
Address:
3 North Court
Phone Number: 07999 576215
E-mail:dollyclothinglewes@gmail.com
Last updated: Feb 10th 2023
The type of personal information we collect
We currently collect and process the following information:
• Personal identifiers, contacts and characteristics (for example, name and contact details)
• If you are visiting our website we also collect visitor analytics and use cookies, please see our cookie policy for further details
• If we need to access your website, login details for any relevant services
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• We can remain in contact with you
• To invoice and pay bills
We use the information that you have given us in order to keep in contact and to send invoices.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting dollyclothinglewes@gmail.com
(b) We have a contractual obligation, such as when we work with you or you purchase services from us a contract is formed between us.
(c) We have a legal obligation, We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a legal obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
(d) We have a legitimate interest.
Sharing information
We may share your personal information with our suppliers and service providers where they are helping us to market and advertise our services as well as providing our goods and services to you. These suppliers and service providers may be based outside the EEA or the UK, including countries, which have less strict, or no data protection laws, when compared to those in the EEA or the UK. For example, we may use outsourced services in countries outside the EEA or the UK from time to time for certain aspects of our business operations and so personal information may be transferred and processed outside the EEA or UK.
Whenever we transfer your information as described in the paragraph above, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated securely and in accordance with this privacy notice. In these cases, we rely on approved data transfer mechanisms (such as standard contractual clauses) to ensure your information is subject to adequate safeguards in the recipient country. If you are located in the UK or the EEA, you may contact us for a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances
We may also disclose your personal information to other third parties in the following cases:
1.1 in the event that we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets;
1.2 if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and visitors to our websites will be one of the transferred assets;
1.3 if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request; or
1.4 to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction, including credit reference agencies).
EMAIL Retention Policy
Our email retention policy is a sub-section of our privacy and general data retention policy.
Although not all emails will contain personal data, we will treat all emails in the same way to ensure your information remains private.
Important note: Some users who contact us may want to include other recipients as well, depending on the nature of the email. Any user who includes other recipients when sending us an email, do so at their own risk as we cannot be held liable for how those other recipients treat your emails.
Active Inboxes: All emails in active inboxes will be limited to a time frame of 6 months. Thereafter it will be moved to a searchable archive on our local devices as well as on a server off site. Emails will be archived for as long as legally required for audit and record purposes. Generally, this will be for 5 years. Archived emails older than this will be permanently deleted.
Sent Items: All emails in active sent folders will be moved to archive on our local devices as well as on a server off site after 6 months. Sent emails will be archived for as long as legally required for audit and record purposes. Generally, this will be for 5 years. Archived sent emails older than this will be permanently deleted.
EU users who wish to enquire about emails containing their data, can contact us for details.
How we store your personal information
Your information is securely stored on our local devices, Capiumaccounting services, siteground hosting ltd., google cloud platform, and Dropbox.
We keep data for 5 years. We will then dispose your information by deleting your data from our storage devices.
We will never ask you for a password or login via email and request that you either create a unique login to access any relevant CMS and Control Panels or share your information with us via a secure and safe channel. You are responsible for managing your passwords and changing these.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at dollyclothinglewes@gmail.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at dollyclothinglewes@gmail.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Classes
Booking and Payments Terms
Full payment is required in advance to secure a booking with us. A refund of payment for the class will be given for cancellations only if the spot can be filled by another student, minus a 10% admin fee. Please be considerate. Therefore, please make sure you can attend the session/s before booking. Cancellations must be confirmed a minimum of 48 hours in advance. This allows us to release your place to another participant.
If you cannot attend a session due to unforeseen circumstances we can arrange to transfer you to another session.
Disclaimer
We reserve the right to cancel a class in unusual circumstances. We do, of course, do our best to avoid this wherever possible, but sometimes it cannot be avoided. In this situation, of course, a full refund will be given.
We're sorry, but DOLLY cannot be financially responsible for extreme weather conditions or any other situations that are out of its' control.
Alterations
The seamsters at DOLLY are literally seamSTARS! Fully trained and very accomplished we are dedicated to giving you the highest standard of sewing when you bring your loved clothes to us for mending and altering.
I am passionate about helping you to keep your clothes in circulation and everyone who enters my shop is a Fashion Revolutionary for that very reason! Thank you!
With that in mind I enjoy talking with each and every customer about their garment needs and desires. After a brief consultation we endeavour to be as clear as we can about what your mend or alteration will look like. However, sometimes once unpicked a garment doesn’t always do what we’d like it to and so you can trust us to make our best professional decision when the time comes. Remember that mending your clothes is a badge of honour so please ask us about visible mending.
We will only do the work that has been discussed so please be sure to point out everything you’d like us to do and any other issues will be returned awaiting your instruction.
Why does my alteration cost more than garment I hear you say!... Almost everyday!
Well as a seamster I am fully aware of the skill and time it takes to put a garment together and ALL garments are handmade. We charge the living wage for our work but unfortunately the person who made your garment may working in an unethical environment earning poor wages in unsafe working conditions.
I am on a mission to raise awareness of the human cost of fast fashion and to honour every seamster I can with the respect, appreciation and financial reward they deserve as highly skilled, hardworking human beings!